Technical issues can happen anytime, when you least expect it. Fret not, be prepared with our protection plans crafted especially for you! You don’t have to worry about the unexpected anymore.
The protection plans include online support, we will connect to your devices to rectify your technical issue remotely, anytime, anywhere. Most of the issues faced can be solved remotely within a turnaround time of less than 30 minutes! Otherwise, we will dispatch a technician on-site to resolve the issue at hand and offer any repair services. Charges may apply.
Say goodbye to limitations! We’re here to help you resolve your issues, and more.
WHAT ARE THE PLANS AVAILABLE?
ONLINE Protection
The Online Protection plan provides remote access technical support for your personal or work-related IT issues. Our friendly IsupporT team will be able to offer immediate assistance by connecting to your devices directly to rectify your technical issues remotely, whenever you need help. This plan is perfect for users who require the basics to support and help them get up-and-running while on the move or in the office.
Get support for up to 12 Service Requests with a maximum of 3 interactions per incident a year! Read more the terms here.
Protection PLUS
The Protection Plus plan is a more comprehensive plan that adds both flexibility and value. Providing both remote and 1-time onsite technical service support options, this plan is perfect for users who prefer a more extensive support to solving complicated technical issues. Get this plan for a peace of mind.
Get support for up to 16 Service Requests with a maximum of 3 interactions per incident a year! Read more the terms here.
WHICH PLAN SHOULD I CHOOSE?
| Service Coverage | ONLINE Protection |
Protection PLUS |
|---|---|---|
Unlimited Walk-ins to Service Centre Unlimited walk-ins to Star Shield service centre at Science Park, for diagnosis and support. |
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Computer Troubleshooting Identify, troubleshoot and resolve problems and issues. |
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Virus Removal and Cleanup Identify, troubleshoot and resolve infected computers. |
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Computer Tune-up Optimisation of computers for smoother performances. |
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Email or Online Account Setup or Support Setup and assistance for emails or other subscribed online services. |
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Software Install and Uninstall Assist in installing or removal of software. |
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Printer Troubleshooting Troubleshoot and resolve printer installation. |
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Printer Setup Setup and assist in new printer installation. |
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New Computer Setup Assist in setting up a new computer with your desired specifications (Software licenses not included). |
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Data Back-up or Transfer Assist in data backup or transfer. |
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OS (Operating System) Install or Re-Install Setup for new Operating System. |
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Computer Hard Drive Reset Reset an Operating System to factory settings (Dependant on OS). |
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Wifi and Network Connectivity Support Support for your network and Wifi connectivity issues. |
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Wifi Security Setup and Optimisation Optimise and check on security settings of your wireless devices. |
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Smart Security Cam Installation Installation and setup of IP cameras. |
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1-Time Onsite Technical Support Our IsupporT Team will head down to your location to get your technical issue solved ASAP. |