SUPPORT PACKAGES

Technical issues can happen anytime, when you least expect it. Fret not, be prepared with our protection plans crafted especially for you! You don’t have to worry about the unexpected anymore. 

The protection plans include online support, we will connect to your devices to rectify your technical issue remotely, anytime, anywhere. Most of the issues faced can be solved remotely within a turnaround time of less than 30 minutes! Otherwise, we will dispatch a technician on-site to resolve the issue at hand and offer any repair services. Charges may apply.

Say goodbye to limitations! We’re here to help you resolve your issues, and more. 

WHAT ARE THE PLANS AVAILABLE?

ONLINE Protection

The Online Protection plan provides remote access technical support for your personal or work-related IT issues. Our friendly IsupporT team will be able to offer immediate assistance by connecting to your devices directly to rectify your technical issues remotely, whenever you need help. This plan is perfect for users who require the basics to support and help them get up-and-running while on the move or in the office.

Get support for up to 12 Service Requests with a maximum of 3 interactions per incident a year! Read more the terms here.

Protection PLUS

The Protection Plus plan is a more comprehensive plan that adds both flexibility and value. Providing both remote and 1-time onsite technical service support options, this plan is perfect for users who prefer a more extensive support to solving complicated technical issues. Get this plan for a peace of mind.

Get support for up to 16 Service Requests with a maximum of 3 interactions per incident a year! Read more the terms here.

WHICH PLAN SHOULD I CHOOSE?

Service Coverage ONLINE Protection Protection PLUS
Unlimited Walk-ins to Service Centre
Computer Troubleshooting
Virus Removal and Cleanup
Computer Tune-up
Email or Online Account Setup or Support
Software Install and Uninstall
Printer Troubleshooting
Printer Setup
New Computer Setup
Data Back-up or Transfer
OS (Operating System) Install or Re-Install
Computer Hard Drive Reset
Wifi and Network Connectivity Support
Wifi Security Setup and Optimisation
Smart Security Cam Installation
1-Time Onsite Technical Support