Protection Plus
Complete Coverage for Complex Issues
The Protection Plus Plan is designed for users who want more flexibility and value. It combines the convenience of remote support with the added benefit of one-time onsite technical service for issues that require hands-on expertise. With wider service coverage, Protection Plus gives you peace of mind for even the most complicated IT challenges.
Benefits
Comprehensive Coverage
More service requests per year with both remote and onsite support options.
Expertise You Can Trust
Certified technicians available for troubleshooting, installations, and complex configurations.
Peace of Mind
From virus cleanup to Wi-Fi optimisation, your devices and network are always in safe hands.
Service Coverage
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| Service Item | Included |
|---|---|
| Unlimited Walk-ins (Service Hub Only) | ✓ |
| Virus Removal and Cleanup | ✓ |
| Computer Troubleshooting | ✓ |
| Computer Tune-up | ✓ |
| Email or Online Account Setup or Support | ✓ |
| Software Install and Uninstall | ✓ |
| Printer Troubleshooting | ✓ |
| Printer Setup | ✓ |
| New Computer Setup | ✓ |
| Data Backup or Transfer | ✓ |
| Computer Hard Drive Reset | ✓ |
| Wi-Fi and Network Connectivity Support | ✓ |
| Wi-Fi Security Setup and Optimisation | ✓ |
| Operating System Install or Re-install | ✓ |
Subscription and Billing
PROTECTION PLUS
Starts at
$ 20.00
/month
( $240 Billed Annually )
- Protection Plus provides support for up to 16 service requests per year, with a maximum of 3 interactions per incident. The annual subscription is $240 per year and renews automatically unless terminated.
- After cancellation, you will continue to have support for the remainder of the paid period. The yearly plan offers better value compared to Online Protection.