SUPPORT PACKAGES
Technical issues can happen anytime, when you least expect it. Fret not, be prepared with our protection plans crafted especially for you! You don’t have to worry about the unexpected anymore. Both of our plans include unlimited online support, we will connect to your devices to rectify your technical issue remotely, anytime, anywhere. Most of the issues faced can be solved remotely within a turnaround time of less than 30 minutes! Otherwise, we will dispatch a technician on-site to resolve the issue at hand and offer any repair services. Say goodbye to limitations! We’re here to help you resolve your issues, and more.
What are the plans available?
The Online Protection plan provides unlimited access to remote services, our team of specialists will be able to offer immediate assistance by connecting to your devices directly to rectify your technical issues remotely, whenever you need the help. This plan convenience and affordability to your home.
The Protection Plus plan is a more comprehensive plan that adds both flexibility and value. Providing both remote and on-site technical service support options, this plan is perfect for users who are looking for more coverage to solving complicated technical issues. Get this plan at a bargain for a peace of mind.
Which plan should I choose?
The Online Protection plan is perfect for users or companies who require the basics to support and help them get up-and-running while on the move or in the office. The Protection Plus plan is excellent for occasional on-demand service, it is designed for users or companies who prefer a more extensive support.
| SERVICE ITEM | ONLINE PROTECTION | PROTECTION PLUS |
|---|---|---|
| Unlimited Walk-ins | ✓ | ✓ |
| Computer Troubleshooting | ✓ | ✓ |
| Virus Removal and Cleanup | ✓ | ✓ |
| Computer Tune-up | ✓ | ✓ |
| Email or Online Account Setup or Support | ✓ | ✓ |
| Software Install and Uninstall | ✓ | ✓ |
| Printer Troubleshooting | ✓ | ✓ |
| Printer Setup | ✓ | ✓ |
| New Computer Setup | ✓ | |
| Data Back-up or Transfer | ✓ | |
| Operating System (OS) Install or Re-install | ✓ | |
| Computer Hard Drive Reset | ✓ | |
| WiFi and Network Connectivity Support | ✓ | |
| WiFi Security Setup & Optimisation | ✓ | |
| Smart Security Cam Installation | ✓ |
Our subscription plans
Choose a suitable payment plan that works for you
Online Protection
PROTECTION PLUS
ONLINE PROTECTION
Yearly
payment plan
Starts at
$ 8.25
/month
( $99 Billed Annually )
- An automatically recurring payment, you will be automatically charged the yearly fee until you decide to terminate the subscription with us.
- The yearly plan works out as a better value as the cost of subscription to a yearly plan is cheaper, in comparison with the monthly subscription plan.
- After cancellation, you will still have access to the IT support for the period you are paid for.
- Read more about the payment terms here.
PROTECTION PLUS
Yearly
payment plan
Starts at
$ 20
/month
( $240 Billed Annually )
- Protection Plus provides support for up to 16 service requests per year, with a maximum of 3 interactions per incident. The annual subscription is $240 per year and renews automatically unless terminated.
- After cancellation, you will continue to have support for the remainder of the paid period. The yearly plan offers better value compared to Online Protection.