Protection Plus
The Protection Plus plan is a more comprehensive plan that adds both flexibility and value. Providing both remote and 1-time onsite technical service support options.
This plan provides a wider service coverage such as wifi security setup and optimisation and computer hard drive reset for your devices which is perfect for users who prefer a more extensive support to solve complicated technical issues. Having difficulty with complex IT issues? No problem. Through remote IT support, our experienced IT technicians will use their expertise to resolve your problem remotely.
Get support for up to 16 Service Requests with a maximum of 3 interactions per incident a year! Read more about the terms here.
Our Service Coverage
| Protection Plus | |
|---|---|
| Unlimited Walk-ins (Service Hub Only) | ✔ |
| Computer Troubleshooting | ✔ |
| Virus Removal and Cleanup | ✔ |
| Computer Tune-up | ✔ |
| Email or Online Account Setup or Support | ✔ |
| Software Install and Uninstall | ✔ |
| Printer Troubleshooting | ✔ |
| Printer Setup | ✔ |
| New Computer Setup | ✔ |
| Data Back-up or Transfer | ✔ |
| OS (Operating System) Install or Re-install | ✔ |
| Computer Hard Drive Reset | ✔ |
| Wifi and Network Connectivity Support | ✔ |
| Wifi Security Setup and Optimisation | ✔ |
| Smart Security Cam Installation | ✔ |
After cancellation, you will still have access to the IT support for the period you are paid for.
Your Protection PLUS plan automatically renews each year, and we will bill the annual subscription fee to your account yearly, until you decide to terminate the subscription with us. The yearly plan provides more benefits with better value in comparison to the Online Protection Plan.
How does our remote support works?
Step 1
Purchase our support package online
Step 2
Call our IT support technicians at 6586 7711
Step 3
We will verify your personal details
Step 4
Tell us the issue faced with your device
Step 5
Sit back & relax as our technician solve your issue remotely
FAQs
- Click here for Online Protection Plan
- Click here for Protection Plus Plan
The service commences once you have successfully subscribed to a plan.
Click here to purchase a support plan that is suitable to your needs.