FREQUENTLY ASKED QUESTIONS
IsupporT is an on-demand technical support service provided by our professional team of IT Service Engineers. We offer online technical support for issues which can be resolved remotely, as well as in-home/office tech installations. We deliver a wide range of professional and technical support services to suit all your electronics, and IT support needs.
Our hotline operating hours are from 10am – 7pm, Mondays to Saturdays, excluding Sundays and Public Holidays.
IsupporT offers 3 different subscription packages:
– Online Protection Plan
– Protection Plus Plan
– Business Protection Plan
You can choose to pay on a monthly or yearly basis for the Online Protection Plan. Yearly payment option is provided for the Protection Plus Plan.
We accept VISA, Master and Debit/Credit card payment.
Our subscription terms are all 1-year plans.
The service commences once you have successfully subscribed to a plan.
Credit card information is stored in the payment gateway; our website does not store your card details.
With a subscription plan, our qualified team are always ready to assist you when your devices are down. We aim to give you peace of mind by providing you with personal, expert tech assistance.
We do not support renewal options at the moment, however we are working to provide this feature to you. If you would like to enjoy all-year round support from us, please purchase a new plan online.
Call our hotline at 6586 7711 and our friendly support team will assist you. If you have subscribed for the Protection Plus plan, you may bring your device down to our Service Centre directly. We are located at 89 Science Park Drive, #01-10 The Rutherford Lobby C, Singapore 118261.
All our professional IsupporT technicians have to go through extensive interviews, skills verification and security & safety screenings before being qualified as an IT service Engineers on our platform. Also, we ensure that our Engineers have the experience and skills to attend to your issues.
Yes, engineered with cloud-based network compression and end-to-end encryption with 256-bit RSA keys, our remote access software tools enable us to reach your desktop files securely.